Refund & Cancellation Policy

Effective date: July 27, 2026

This policy explains how cancellations and refunds work for paid plans and credit purchases on SkeletIQ (the “Service”), operated by Sabhahith Works Private Limited. It forms part of, and should be read with, our Terms of Service.

1. What you can buy

• Subscriptions — recurring paid plans (Pro, Team, and, where available, Enterprise) billed for a fixed period and renewing automatically.
• Credit packs — one-time purchases of credits, the unit used to meter AI generations. Purchased credits do not expire at the end of a billing cycle.

2. Cancelling a subscription

You may cancel a paid subscription at any time by writing to [email protected]. There is no self-serve cancellation control in the app today; we action every request we receive and confirm it by email.

Tell us which you want, because they differ: cancel at the end of the period stops the next renewal and leaves your paid features in place until the period you have already paid for runs out, while cancel immediately ends the subscription — and with it access to paid features — as soon as we process it. If you do not say, we cancel at the end of the period. Either way your account then reverts to the Free plan.

We do not charge a cancellation fee, and cancelling never deletes your projects or architectures — plan limits simply apply again.

3. Refunds

Because the Service incurs model-provider costs the moment a generation runs, our general position is that payments and consumed credits are non-refundable. We will, however, refund in the following cases:

• Duplicate or accidental charges — refunded in full.
• Failed or unusable service — if a defect on our side prevented you from using what you paid for and we could not resolve it, we refund the affected period or the unused credits.
• Unauthorised payment — refunded in full once verified.
• Recently purchased, entirely unused credit packs — refundable within 7 days of purchase, provided none of the credits in the pack have been spent.

Nothing in this policy limits any right to a refund that you have under applicable consumer-protection law, including the Consumer Protection Act, 2019.

4. What is not refundable

• credits that have already been spent on generations;
• subscription periods that have already elapsed, where the Service was available and working as described;
• charges incurred on your own model-provider account when using Bring Your Own Key (BYOK) — those are billed by that provider, not by us, and we cannot refund them; and
• dissatisfaction with AI-generated output, which is inherently variable (see our Terms).

5. How to request a refund

Email [email protected] from the address registered on your account, with the payment reference and a short description of the problem. We aim to acknowledge refund requests within 2 business days and to decide within 7 business days.

6. How refunds are paid

Approved refunds are returned to the original payment method through our payment processor, Razorpay. Once we initiate a refund it typically reaches you within 5–10 business days, depending on your bank or card issuer. We do not refund to a different account or instrument.

7. Questions and escalation

Write to [email protected] with any question about this policy. If you are not satisfied with the outcome, you can escalate to our Grievance Officer using the details on our Contact & Grievance Redressal page.